So it’s time to upgrade your industrial workplace’s tables, workstations, or machine bases. You want to find the best solution for your company.
Feeling a bit overwhelmed with a deadline, budget, and quote minimum, you start scrambling to educate yourself on the all your options. You start to realize that there are many differing ergonomic table qualities, costs, and companies to choose from and you’re not sure which is going to be the best in the long run. Sound familiar?
At the risk of sharing some of our secrets of success, here are the top five ways LTW beats out its competition and why we’re so confident that you should choose LTW for your next project (no matter how big or small). Compare away — we aren’t afraid of the competition!
It’s no secret that choosing a reputable company with a household name is the biggest reason most people choose one brand or company over another. Think about a brand you’re loyal to. Do they have a good reputation? What are they known for? Here at LTW, we pride ourselves in having an impeccable reputation, and having been in business and trusted by hundreds of companies for over 26 years. Trust is built over time and for many different reasons. Our customers trust our products and what we stand for, and have experienced the consistent quality of our products and service.
Our culture here at LTW revolves around caring, Christian values. We treat our employees and our customers like family because we know that true success and happiness stems from how we treat others. LTW is growing bigger, faster, and stronger than ever.
Over this past year, our measure of success can be seen through our numbers: fastest turnaround time in production,
Read on to find out more on what LTW is known for, and how its reputation has contributed to its success today. If you aren’t fully convinced, we encourage our customers to call in for references, as we have hundreds of thrilled customers willing to spread the word!
Dedicated Customer Service
LTW strives for an all around excellent customer experience from start to finish. Our customer’s needs and service comes first. Most of our customers hear about us through word of mouth and the internet, so we make sure to update our website frequently with our latest ergonomic products, pictures, educational videos, past and upcoming news and events, and relevant educational articles. Having an up-to-date website is part of our customer’s overall experience.
We always have someone available to answer service calls during business hours. Our friendly Front Office Manager, Laura, will most likely answer your call on the first ring. We’ve literally seen her run across the room to the phone, taking down a chair in her path, just to make sure she got it on that first ring! We even have real sales team members who are eager to assist you in a timely manner through emails, phone calls, or our live chat option on our website.
We give equal care to new customers and regulars alike. We want everyone to feel special so we go above and beyond in different little ways. In December 2018, all of our LTW customers were surprised to receive their ordered products in red wrapping and a big red bow, showing our
Our other main areas of focus when it comes to service include: empathy and friendliness, transparency, ease and time efficiency, professionalism, attention to detail, productivity, consistency, fairness, reliability, cross-departmental support and organization. These dynamics make sure our entire team is on the same page with every single order. In 2018, we introduced our online LTW Product Survey, where we are consistently rated 5 out of 5 stars across the board. But don’t just take our word for it; check out what our customers are saying:
“Extremely helpful and responsive staff. Quality and delivery was very good. Very happy to have used them as a supplier and will use them again.”
-Mike R. Dec, 2018 Google Review
“The ergonomic table was built exactly as we needed it to be. It works well and looks very nice. The cost was better than our other options as well.”
-LTW Customer Dec, 2018 LTW Product Survey
“LTW is a wonderful company with great customer service. I had a need this week for a custom raise lower servo cart. I had a customer bump up (their) quantities and we called for the increase on Monday and LTW turned it in less than a week. What an amazing job and response!!!!!”
-Trevor P. Aug, 2016 Google Review
Incomparable Quality That Lasts
LTW has a quality standard so high that we don’t really have direct competition in this category. We use the best materials and systems in manufacturing of our products, such as our welded steel frames or heavy duty swivel locking casters. Our team works by the motto coined by our President John Lanphear, “Go fast, but never go faster than perfect quality.”
Most people can agree that choosing a high quality product and company, even if it isn’t the cheapest option on the market, is often well worth the investment. I don’t know about you, but unless it’s Black Friday and I’m getting a huge discount on a quality product, I live by the saying, “You get what you pay for.”
Going with a cheap costing and cheaply-made product is a waste of time and money when it breaks or can’t be used efficiently because it takes up too much physical effort or time to use. These kinds of problems defeat the original purpose of its purchase.
We truly care about the longevity of our products being sold, which is why we make sure to take that extra step in figuring out the best, lasting solution for our customers. We start by asking discovery questions to decipher which LTW product would work best for their application.
A few questions we discuss include:
– What is the max weight capacity to be placed on this product and where on it?
– What environment is the product to be used in?
– What is the height range of the employees that are going to be using this product?
– Will this unit be moved around frequently?
We design and manufacture some of the smaller parts on our products, such as our LTW Heavy Duty Floor Bolting Levelers that have a tilting feature for applications where the flooring in the end location isn’t completely flat. We make sure our products include the highest quality parts possible, even if that requires us making our own.
Here at LTW, we are always striving to make our high quality products even more affordable and competitive, because we believe in fair pricing. We are even working right now to standardize on our products, cutting on costs across the board and making sure our customers know that we care about getting costs down as much as possible and fitting our products into their budgets.
We understand budgets just as much as we understand the importance of quality, and so a lot of times, we will offer some sort of discount when possible, especially for new customers trying our products for the first time.
For instance, at the publishing of this article we are offering a marketing campaign partnership discount of $100, depending on unit quantity purchased. Reach out to our LTW Sales Team today at [email protected] or put in a quote request on any of our product pages or here to find out how to be a part of this awesome deal!
LTW is known for its tagline, “Defining the Cutting Edge™,” because that’s exactly what we as a company have been doing since it began in 1992. When it comes to ergonomic technology, LTW has been first to design, patent, release and build many of the most innovative products and solutions on the market today.
Check out our “LTW Product Patents” page and note all of our products these cover, including but not limited to: our Adjustable Steps Platform, our new Chariot Lift, and our E4H Base that we recently developed into our CoBase™, a heavy duty height adjustable base with a tilt table top feature for use with collaborative robots.
BONUS: LTW Giving
Giving is an important aspect of LTW. Here are just a few of the programs we’re currently supporting and have previously supported over our 26 years of business. Check back at that page throughout the year to follow how we give back to our community.
“Give, and it shall be given unto you; good measure, pressed down, and shaken together, and running over, shall men give into your bosom. For with the same measure that ye mete withal it shall be measured to you again.” Luke 6:38
As said earlier, it’s important to us and our customers that we uphold our reputation by being true and honest, continuing to be the first to come out with new and exciting products while providing competitive pricing, unparallel quality, and excellent customer service.
Over the years, we have become the “go to” supplier for all ergonomic project needs of many companies. The only way to achieve “regulars” like this is to develop a long-standing relationship built on trust and reliability when it comes to all the fundamental areas discussed in this article. We continue to achieve this kind of success, and we can’t wait to have the opportunity to work with you and your company. We are confident you’ll enjoy your LTW experience!
Thanks for reading! This article is brought to you by your friends at LTW Ergonomic Solutions. LTW was created with humble beginnings in the basement of the president’s