What do LTW customers actually say about us?

 

Pictured: LTW E1 Workstations, featuring 12 in. of electric height adjustability that lifts up to 550lb.

LTW 2019 Customer Survey Results

4.82/5  LTW product rating

4.71/5  Product delivery time rating

5/5  Helpfulness of LTW Sales Representative

4.82/5  Overall LTW customer experience

100% Yes  Would you recommend LTW to others?

Product reviews from the survey:

  • “The LTW machine bases and workstations have become the got-to for our equipment. They are a reliable and sturdy approach to achieve ergonomic working height for our operators.” – 2019 LTW Customer
  • “The ergonomic table was built exactly as we needed it to be. It works well and looks very nice. The cost was better than our other options as well.” – 2019 LTW Customer
  • “Order process was easy, delivered in a timely manner. Being installed in a new cell to promote ergonomic assembly” – 2019 LTW Customer

Customer experience reviews from the survey:

  • “Great products, great people, and easy to work with. I really enjoy working with LTW, as they are always more than willing to come in and evaluate our ergo challenges and offer innovative solutions.” – 2019 LTW Customer
  • “We use LTW as our standard base for most of the equipment builds we do.” – 2019 LTW Customer
  • “The quoting process is fast, one of the things I like the most is that LTW sends you a drawing for your review and approval before send it to their manufacturing department.” – 2019 LTW Customer

LTW Customer Google Reviews

Jeff Cherry
Jeff Cherry
13:26 12 Jun 20
Fantastic product from a company that truly values it's customers! Good customer service seems to be fleeing in today's society. But not so with... LTW. They are always quick with responses to both RFQs, as well as any questions, or problems that I've had. A+++read more
Nicholas Jones
Nicholas Jones
21:00 19 May 20
LTW was fantastic to work with. They went above and beyond to work around the use-case limitations, and the adjustable platform they built is great.
Will Harris
Will Harris
18:13 23 Mar 20
Great quality and physical dimensions held closely to the cad data. We ordered a qty. 6 and they were delivered in a timely manner. We did have a few... minor defects (scratches/dings) in the paint upon delivery. My guess that it was in-transit but I would like a few extra preventive measures at the facility to protect the edges and corners of the products.read more
Michael Angelovich
Michael Angelovich
14:35 23 Mar 20
I ordered a LTW E2 Base for a residential application. I am remodeling a kitchen with limited space and am using the E2 Base for a height adjustable... work surface and dining table. From beginning to end, my experience with LTW was one of the best customer service experiences I have ever had. Noel in sales worked with my from my initial inquiry to final delivery to assure that everything was perfect. The base was custom sized and required numerous modifications--all of which were delivered as specified. And after Noel handed the order off to fabrication and accounting, I continued to receive excellent communication and updates. Across the board, LTW employees care bout their job and product. It is rare to see a company emphasize customer service and attention like LTW does. And just important, the product is solidly built, beautifully designed, and performs exactly as expected. I kind of wish I had a factory so I could order more of these. I hope this great group of people are able to get through this crisis and continue to deliver an excellent product.read more
Traig Savage
Traig Savage
17:24 12 Mar 20
Ordered (2) adjustable operator platforms from LTW for our manufacturing process at Hemlock Semiconductor. Platforms work great and perform exactly... as described. Requested some customization for one of the platforms in order to avoid an obstruction in the floor. LTW was able to accommodate this request, and the platform fit perfectly! We have just recently put the platforms into production use, but so far our operators really like them. These platforms make it very convenient to accommodate the different heights between operators. The simple to use controls make it easy to quickly adjust the height of the platform depending on the need of the individual operator. The quality of the fabrication appears to indicate that these platforms should be able to endure a lot of production abuse and still keep working. Highly recommend.read more
Brett Harris
Brett Harris
20:41 31 Jan 20
This LTW base was a perfect fit for our duct assembly station. We bought the base only and mounted our own table top and enclosure on it. The 12"... electronic height adjustment works great and the LTW team was very helpful in support (CAD data, Paint Color RAL #, etc). We will not hesitate to do more business with them in more future applications.read more
Cody Coburn
Cody Coburn
18:58 31 Jan 20
LTW Ergo Bases have become a standard here at Tasus Tx. They provide a quality product at an affordable price! I highly recommend this company and... their product to all who are looking for ergonomic solutions.read more
dani k
dani k
19:15 29 Jan 20
I work with a lot of vendors and I really appreciated Noel's level of customer service. I would recommend them to anyone in need of ergonomic... business solutions.read more
Pro Systems
Pro Systems
17:47 17 Jan 20
LTW makes great bases for our manual assembly systems. Their sales team is very responsive and their fabrication shop builds a quality product. We... look forward to purchasing more in the future!read more
Isaac Frieden
Isaac Frieden
20:26 18 Dec 19
The LTW team was on top of their game from the initial design to the delivered product. It was clear throughout, that LTW communicates promptly and... professionally. Additionally, our team was happy to collaborate with their engineering group to converge on the best solution to our unique application. I would strongly recommend LTW to anyone who needs an ergonomic workstation created.read more
David Villenfeldt
David Villenfeldt
08:41 09 Aug 19
We ordered a personal lift for a production line. They helped with design and it could not have ended up better. Great customer service! Thank you!
Dennis Pajak
Dennis Pajak
17:20 27 Jun 19
I have ordered a few bases and retro fit kits from LTW and have had very good results with the units we received. LTW has been very helpful in... answering any questions and supplying quotes. The units have been delivered on or before stated delivery dates.read more
Jim Smouse
Jim Smouse
11:49 10 May 19
Great product. Great customer service. Thanks LTW - Noel.
mike lynch
mike lynch
15:11 03 May 19
Great company, Very responsive to my design needs and questions. fast delivery and high quality products. Will be ordering from them again!
Chasen Born
Chasen Born
11:49 24 Apr 19
LTW staff has been excellent to work with, 5 star team. On the front end our order was difficult to fulfill because we requested size/color changes... AFTER purchase order... But Noel was quick to work with us, introduce the change to the LTW staff and re-confirm the order with our team, and keep the original lead time!!read more
Kathryn Lieffrig
Kathryn Lieffrig
21:07 27 Mar 19
LTW was a great company to work with. The staff was very helpful and extremely punctual in their responses. They were very willing to assist with... special requests and customization if needed.read more
Kevin Glime
Kevin Glime
17:07 15 Jan 19
LTW is a great team to work with. They are responsive to the customer's needs and will provide the best custom made ergonomically beneficial carts... available. Our operators enjoy the solutions that LTW provided for some of our assembly line. We look forward to doing business with them in the near future for more spectacular designs.read more
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Ready to join the thousands of companies who choose LTW? Contact us today!